1. Who we are and how to contact us
SOFTRUN ("we", "us") is a software company based in Doha, Qatar. SOFTRUN operates through two companies:
Soft Run Works for Technology W.L.L., registered in Qatar, Commercial Registration No. 252427, Doha, Qatar.
SOFTRUN LLC, registered address: Capitol Ave, Cheyenne, WY 82001, USA.
If you are a client, the company you contract with is named in your signed agreement.
For any question about this policy or your personal data, email [email protected].
2. What we collect
We collect the information you give us and the information created when we work together:
- Contact details: your name, phone number, email address and company name.
- Messages you send us: through WhatsApp, email and the forms on our website, including anything you attach.
- For clients: contracts, invoices and project information.
3. WhatsApp
We use the WhatsApp Business Platform, provided by Meta, to receive and send messages with customers.
When you message us on WhatsApp, the message content, your phone number, your name and the delivery status of messages are processed by Meta and stored in our systems. We use this information to:
- reply to you;
- send approved notifications, such as invoices, contract reminders and quotes;
- keep a record of our conversation.
WhatsApp messages are handled in line with Meta's WhatsApp Business terms.
4. Why we use your information
We use personal information to:
- provide our services to you;
- reply to your questions and requests;
- prepare quotes, contracts and invoices, and handle billing;
- keep our systems and your information secure;
- meet our legal obligations.
We do not sell personal data.
5. Who we share it with
We share personal information only with service providers that help us operate, such as:
- hosting and database providers;
- email and messaging providers, such as Meta (WhatsApp);
- AI service providers that help us draft replies and summaries.
We do not use customer messages to advertise to third parties.
6. Click-to-WhatsApp ads
If you contact us by tapping one of our ads that opens a WhatsApp chat, we receive an identifier for that ad, so we know which ad you came from.
7. How long we keep it
We keep personal information for as long as it is needed for the purposes described above and for as long as the law requires. After that, we delete it or anonymise it.
8. Security
We protect personal information with:
- access controls on our systems;
- encryption in transit;
- limited staff access, only for people who need the information to do their work.
9. Your rights
You can ask us to:
- give you access to the personal information we hold about you;
- correct information that is wrong or incomplete;
- delete your information;
- stop using your information for a particular purpose (objection);
- withdraw any consent you gave us.
To make a request, email [email protected]. We respond within 30 days.
10. Data deletion instructions
To ask us to delete your data:
- Email [email protected] from the email address you used with us, or send us a message from the phone number you used with us.
- Use the subject (or start your message with) "Delete my data".
- We confirm your request and delete your data within 30 days.
We keep only the data that the law requires us to keep, for example invoices.
11. Changes to this policy
We may update this policy from time to time. When we do, we change the "Last updated" date at the top of this page. This version was last updated on .